Free Postage for orders over $100

Returns

Unlike other stores who will not issue refunds and will only issue a store credit. If you are not happy with your purchase, we will refund your purchase no questions asked after item is returned to us in original condition with tags still attached.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached, once tags are removed no refunds are given unless faulty.

To complete your return, we require a copy of invoice together with the item being returned.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded nor will any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items
Only regular priced items may be refunded, sale or discounted items will only be refunded at our discretion, otherwise, a credit will be issued.

Exchanges

If you need to exchange an item, send us an email at customerservice@stormqueen.com.au and send your item to: Storm Queen Apparel, PO Box 542, Sanctuary Cove QLD 4212, Australia.

Shipping
To return your product, you should mail your product to: Storm Queen Apparel, PO Box 542, Sanctuary Cove QLD 4212, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.